Principles of Communication Course

CPD Approved

When working in the adult social care sector, communicating is essential to develop your understanding of a service user’s needs, so you can provide them with the support they require.

If the information exchanged is inaccurate or misleading, mistakes can be made which can result in ineffective care and a negative view of the service. Professionals will form many different relationships in their work. Some will be formal and others more informal.

Whoever you are communicating with and whatever the method you use it is essential that you make sure your communication is appropriate and effective.

This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.

Watch our introductory video

Principles of Communication Modules

CourseModule NumberModule NamePass % Required
Principles of Communication1Reasons People Communicate70
Principles of Communication2Ways of Communicating70
Principles of Communication3Identifying Communication Barriers70
Principles of Communication4Reducing Communication Barriers70
Principles of Communication5Checking Understanding70
Principles of Communication6Getting Help With Communication Issues70
Principles of Communication7Confidentiality70

Recommended System Requirements

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Download Speed: Broadband (3Mb+)

Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).